At NEESTORA, customer satisfaction is important to us. If you receive an eligible item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 7 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned with original packaging, labels, tags, and accessories
• Proof of purchase or an order number may be required
• The item must not be damaged due to misuse, improper handling, or normal wear

Non-Returnable Items

The following items may not be eligible for return:

• Used, worn, altered, or damaged products
• Products without original packaging or accessories
• Personal-use or hygiene-sensitive products after opening
• Gift cards, clearance items, or final-sale products, where clearly stated
• Products damaged after delivery because of improper use

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Please provide clear photos or videos of the product, packaging, and shipping label so we can review the issue.

Refund Process

Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method where applicable. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is caused by our error or the item is confirmed to be defective or incorrect.